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Service request by RTAs

Investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination

  • SEBI vide Circular No. SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/37 dated March 16, 2023 has laid out common and simplified norms for processing investor’s service request by RTAs and furnishing PAN, KYC details and Nomination by holders  of physical securities.
  • To enhance the ease of doing business for investors in the securities market, the following norms, with respect to the captioned matter, shall be applicable:
  1. Common and simplified norms for processing any service request from the holder, pertaining to the captioned items, by the RTAs
  2. Electronic interface for processing investor’s queries, complaints and service request by RTAs
  3. Mandatory furnishing of PAN, KYC details and Nomination by holders of physical securities to RTAs
  4. Freezing of folios without valid PAN, KYC details and Nomination by RTAs
  5. Compulsory linking of PAN and Aadhaar by all holders of physical securities by RTAs


Norms for furnishing PAN, KYC details and Nomination by holders of physical securities are as follows:

  1. Furnishing of PAN: PAN is mandatory for all transactions in securities market as per circular dated April 27, 2007 and it is also one of the document for proof of identity.
  2. KYC Details:
    1. Documents for Proof of Address –
      1. Unique Identification Number (UID) (Aadhaar)
      2. Valid Passport / Registered Lease or Sale Agreement of Residence / Driving License.
      3. Flat Maintenance bill accompanied with additional self-attested copy of Identity Proof of the holder/claimant.
      4. Utility bills like Telephone Bill (only land line), Electricity bill or Gas bill - Not more than 3 months old.
      5. Identity card / document with address, issued by any of the following: Central/State Government and its Departments, Statutory / Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions
      6. For FII / sub account, Power of Attorney given by FII / sub-account to the Custodians (which are duly notarized and / or apostilled or consularised) that gives the registered address should be taken.
      7. The proof of address in the name of the spouse.
      8. Client Master List (CML) of the Demat Account of the holder / claimant, provided by the Depository Participant.
    2. Up-dation of Contact Details - Address available with the RTA with PIN, Mobile number, E-mail address
    3. Up-dation of Bank Account Details - Bank name and branch, bank account number, IFS code
    4. Specimen Signature
  3. Details of nomination (for all eligible folios):
Sr. No. Form No. Description Download
1 Form SH-13 Nomination as provided in the Rules 19 (1) of Companies (Shares capital and debenture) Rules, 2014 Download
2 Form ISR-3 Nomination as ‘Declaration to Opt-out’ Download
3 Form SH14 Cancellation of nomination by the holder(s) then ‘Declaration to Opt-out’ shall be provided by the holder(s) Download
4 Form SH-14 Securities holder(s) can change their nominee Download
Updated on: 27/03/2023