GiftNiftyFutures 26-Dec-2024
24,511.50 -34.00 (-0.14%)

04-Dec-2024 23:49

27-Dec-2024 | 84.8650

04-Dec-2024 17:00

Lac Crs 451.83 | Tn $ 5.34

04-Dec-2024

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Member Services Help Guide


Trade helpdesk toll free no.1800 266 0050 (Select IVR option 1)

The primary point of contact for Members pertaining to functions handled by Member Service Department (MSD).

Click here  to download "Help Guide"

Services offered by MSD are broadly categorized as:-

  • Access to Markets
  • Continuous Markets
  • Non-continuous Markets

This help guide shall assist members in understanding the specific areas under purview of MSD.

MSD Help-guide

 

SR.NO SYSTEMS/FUNCTIONS ACTIVITIES
1 Enablement
  • Segment/product enablement (CM, FO, CD, CO, Debt, IPO, SLBM, MFSS)
  • SME market maker registration
  • Change in clearing member
  • SLBM surrender
2 User id
  • Allotment, Shifting, Disablement, Status change etc.
  • NEAT to CTCL Activation and Deactivation.
  • Validity update of dealer certificate.
3 Connectivity
  • Applications for connectivity (Activation, Surrender, Change in Bandwidth, Shifting, Cancellation, Change in Category, Scenario merger / de-merger, bandwidth change)
  • Connectivity at third party data centre
4 Co-Location facility
  • Allotment, Surrender of Racks
  • Allotment, Surrender and message change of Tap IP
  • NOC for P2P lines
  • Processing of CaaS application (TM affiliation & deactivation)
5 NNF Registration
  • In-house registration of member
  • Product approval for NNF applications-CTCL,IBT,STWT,DMA,SOR, ALGO

Order and Trade Matching Markets

SR.NO NATURE OF QUERY ACTIVITIES
1 Transactional
  • Market maker (appointment, additional market maker, additional market maker user ID, discontinuation, change of market maker)
  • SME and F&O lot size revision
  • Password reset, User reset, User unlocking & Change of trading rights
  • Limit setting process
  • User creation in NOTIS & Whitelisting of IP
  • Contingency pool access
  • PRO undertaking
  • Granting temporary rights for participation in mock session for the following: NNF/CTCL conversion, password reset, user unlocking and change in trading rights
  • Restoration of historical files i.e. Order & Trade files on chargeable basis
2 Operational
  • Clarification on circulars
  • Adjustments of Corporate actions for F&O contracts and SME (bonus & split)
  • Trade Annulment
  • Status of download of daily reports / master files pertaining to trade i.e. Securities & Contract, TBT files,, Bhavcopy, etc
3 Technical
  • NEAT & NEAT+ Installation procedure & configuration
  • NEAT Adapter installation
  • NEAT, NEAT+ application functionalities
  • NOTIS installation and configuration
  • Technical support for Order entry and trade related queries
  • Request submission on ENIT for password reset, trading rights enable/disable, unlocking requests and bulk-block reporting
4 Test & Simulation Market
  • Access and technical support
  • Login credentials and password reset
  • Application Program Interface (API) - Trading, MTBT, Dropcopy, NOTIS
  • Test market billing

Order and Bid Collection Platforms

SR.NO SYSTEMS/FUNCTIONS ACTIVITIES
1 CBRICS
  • Registration of New Participants/Modification of details
  • Unregistered ID creation
  • Login through OTP
  • Bank and DP registration
  • Reporting of deals (Bid Entry and status)
  • Password reset for admin user
2 Capital Market Dissemination Board (CMDB)
  • Assistance on operational guidelines
3 EBID
  • Registration/Modification of Participant details
  • Login through OTP
  • Bid Entry and status
  • Password reset for admin user
4 Initial Public Offerings (IPO) - Main board IPO, SME IPO, InvIT IPO, REITS IPO, Debt IPO, SM REIT and ZCZP ( Social Stock Exchange - SSE)
  • Login through OTP
  • Bid Entry and status
  • Password reset for admin user
  • Application Protocol Interface (API) for development of customized applications
5 Tender Offer (Buyback/Takeover and Delisting), Offer for Sale (OFS) ,Right Issue (Equity Shares and units of InvITs and REITS) and Rights – Call Money Notices (Partly Paid-up Securities) 
  • Details of early pay-in of securities on bidding screen
  • Bid Entry and status
  • Assistance on operational guidelines
  • Password reset/Enablement of user
  • Application Protocol Interface (API) for development of customized applications
6 Sovereign Gold Bonds (SGB), Non Competitive Bidding for G-Sec, SDL & T-Bills (NCB) & Subscription of ETF (e-ETF)  
  • Login through OTP
  • Password reset for admin user
  • Bid Entry and status
  • Guidance on installation of goBID APP
  • Application Protocol Interface (API) for development of customized applications
Updated on: 14/10/2024