26-Jun-2024 | 83.5625

14-Jun-2024 17:00

Lac Crs 431.34 | Tn $ 5.16


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5 Star Customer Experience: Winning Strategies

5 Star Customer Experience: Winning Strategies

Total Duration Course Type
2 Days Offline / Classroom

For more information, please Contact:

Nandan:+91 8655647390

Jasmeet:+91 9821836326

Email id: nsingh@nse.co.in

5 Star Customer Experience: Winning Strategies is a dynamic program that provides attendees with the necessary skills and strategies they require to improve customer experiences. The program will focus on the key role of frontline employees and the drivers of the service profit chain, as well as the nuances of effective Customer Relationship Manager (CRM). Participants will learn innovative ways to engage with customers and Identify ways to resolve customer grievances proficiently in today’s competitive environment. With practical application, the program empowers participants to implement strategies that optimise critical customer interactions, gain data-driven insights, and utilise opportunities presented by automation.


By the end of the program, participants will be able to:


  • Apply strategies to shape the critical role of frontline employees.
  • Identify critical drivers of the service profit chain.
  • Build and measure an effective CRM
  • Recognize new ways of rethinking customer engagement.
  • Effectively address customer grievances.
  • Identify and implement key success drivers of CRM strategy.
  • Gain insights on ways of customer engagement- A data-driven approach.
  • Optimize critical customer interactions in an era of automation.
  • Functional Consultants
  • Team Leaders
  • Customer Support Specialists
  • CRM Team Leads
  • Business Development Heads
  • Relationship Managers
  • Drive cross-functional collaboration to seize opportunities.
  • Develop insights through surveys and metrics.
  • Foster customer advocacy and creating customer delight.
Updated on: 25/04/2024